How Can I Reset My PCI Login?

If you're unable to log into your VikingCloud (formerly SecureTrust) account to complete your annual PCI questionnaire, you'll need to submit a support ticket to reset your credentials. Follow the steps below to request assistance.

Requesting a PCI Login Reset

1. From the CardPointe dashboard, navigate to Support > Create Ticket.
2. Click the Create Ticket button to open a new inquiry.
3. Make sure your location is for your ACH account to ensure the ticket goes to the correct department.
4. In the Reason dropdown, select PCI Question.
5. In the Description box, include:
   1. That you're unable to access your PCI compliance portal account.
   2. Request for your username.
   3. Request to reset your password.
   4. The reason you need access (to complete your annual questionnaire).
6. Click Save.