Resources and Documentation
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Merchant Services and Billing
Campaigns
Donations
Donors
Reporting
Giving Forms
Advanced
New Features or Updates
Merchant Services and Billing
Events
P2P (Peer to Peer)
Organization
Integrations
SDK
Miscellaneous
Release Notes
Text-to-Give
Strategy
Best Practices
Custom CSS
Snippets
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Resources and Documentation
Merchant Services and Billing
Campaigns
Donations
Donors
Reporting
Giving Forms
Advanced
New Features or Updates
Merchant Services and Billing
Events
P2P (Peer to Peer)
Organization
Integrations
SDK
Miscellaneous
Release Notes
Text-to-Give
Strategy
Best Practices
Custom CSS
Snippets
Merchant Services and Billing
This section holds articles that are related to our merchant services partner and billing questions that our clients may have.
Payments Processing Overview
Where can I find my merchant services statement?
What is this charge on my bank statement?
How do I change the bank account donations are funded to?
How do I request ACH statements? What if I need to update the email they are sent to?
How do I Create and Delete a User in Cardpointe?
How do I change my organization's batch time?
How do I update my D.B.A. or legal name with CardConnect?
Can I partially refund a donation?
Can I Void a donation?
Can I change when my credit card batch time closes?
Can I retry a declined transaction?
How do I add CVV or AVS protection to our donations?
Five Questions to Understanding PCI Compliance
How do I become PCI compliant?
How can I reset my PCI login?
Where can I download my organization's Form 1099-K?
How can I check my Fiserv A.C.H. velocity limits? Why did I get this error?
iDonate Subscription payment portal
How can we request our iDonate subscription invoices?
Plaid for ACH Donations
Merchant Services Support Hub
Release Notes - 2024.04
Where can I find my organizations' monthly statements?
Configure a PayPal Gateway
Change Spreedly PayPal Configuration
PCI/DSS Compliance
Adding Integrating Bank Accounts
Understanding Donation Decline Codes in CardConnect