Merchant Services and Billing
This section holds articles that are related to our merchant services partner and billing questions that our clients may have.
- Payments Processing Overview
- Where can I find my merchant services statement?
- What is this charge on my bank statement?
- How do I change the bank account donations are funded to?
- How do I request ACH statements? What if I need to update the email they are sent to?
- How do I Create and Delete a User in Cardpointe?
- How do I change my organization's batch time?
- How do I update my D.B.A. or legal name with CardConnect?
- Can I partially refund a donation?
- Can I Void a donation?
- Can I change when my credit card batch time closes?
- Can I retry a declined transaction?
- How do I add CVV or AVS protection to our donations?
- Five Questions to Understanding PCI Compliance
- How do I become PCI compliant?
- How can I reset my PCI login?
- Where can I download my organization's Form 1099-K?
- How can I check my Fiserv A.C.H. velocity limits? Why did I get this error?
- iDonate Subscription payment portal
- How can we request our iDonate subscription invoices?
- Plaid for ACH Donations
- Merchant Services Support Hub
- Release Notes - 2024.04
- Where can I find my organizations' monthly statements?
- Configure a PayPal Gateway
- Change Spreedly PayPal Configuration
- PCI/DSS Compliance
- Adding Integrating Bank Accounts
- Understanding Donation Decline Codes in CardConnect
- Why is the payment processor/gateway asking for financial documents?