The cost of attracting new donors is expensive. Despite the widespread emphasis on attracting new donors, the most valuable part of an interaction with a donor is the second gift.
The most successful nonprofits see their donors as long-term collaborators.
By investing in authentic relationships with those donors over time, organizations experience higher yearly giving, higher retention rates, and low donor churn.
1. Donor Centric
The goal should never begin with chasing the largest one-time gift. From vision to execution, every decision is made with the donor benefit in mind.
2. Alignment & Accessibility
When a nonprofit organization starts with the donor-centric mindset, it influences the alignment of the operational teams and the tools of donor engagement.
3. Brand Consistency
Consistent branding across all in-person and virtual touchpoints is a top priority. Alignment in brand style, voice, and tone is a powerful differentiator.
4. Clear & Proactive
Anticipate donor needs and proactively offer insights before the donor is asked. This approach engenders donor trust, and promotes ongoing engagement.
5. Intentional & Relevant
Carefully select touch points already integrated into the donor’s everyday lifestyle. Provide relevant content delivered in a timely and accessible way.
6. Personalized Experiences
Focus on personalizing experiences so donors feel seen in every interaction. When they know their gift has impact, they relate more like lifelong friends and less like acquaintances.
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